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FAQ

Common questions

What time is check-in and check-out?

Check-in is from 3:00 PM. Check-out is by 11:00 AM on your departure day.

Is CITYLUXE an automated hotel?

Yes. CITYLUXE is a self-service hotel. You check in online before you arrive, and your room opens with a personal PIN code that we send you by email, so there is no waiting. Our team answers the phone and email from 09:00 to 21:00.

How does online check-in work?

Before you arrive we email you a secure check-in link. Once you complete the online registration, your personal room PIN is sent to you by email. You need to complete it before you arrive to get your PIN.

Who can I contact, and when?

Our team answers the phone and email from 09:00 to 21:00. For emergencies only, call +30 697 481 4766. For a medical, fire or police emergency, call 112 first.

Do you offer airport transfers?

Yes, on request and 24 hours a day. Send us your flight details and we will arrange it and confirm the price.

Is there a laundry service?

Yes, on request, from 9:00 to 17:00. Ask our team for the price.

Is breakfast included?

No, breakfast is not included in the room rate.

Do you have Wi-Fi?

Yes, free Wi-Fi is available for guests.

Is smoking allowed?

No. All rooms are non-smoking.

Where are you located?

We are at 6 Kaplanon Street in Kolonaki, central Athens. Call +30 697 323 2263 if you need help finding us.

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Self-service hotel: check in online and open your room with a personal PIN. Phone and email: 09:00–21:00.